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Policies

Most items are stocked at our Warehouse….

Because we are a showroom and due to space constraints, most of our items are stocked at our Warehouse in Edina, MN. You may pick up your Paid-in-Full items at our Warehouse, Monday through Saturday. On certain items, you may be able request that the items be brought to any of our stores for pick up. Delivery is available in select zip codes, for a fee. Please ask a Sales Associate for details.

Customer Pickups

Merchandsie must be picked up or Delivery arrangements made with in 15 days of sale initiation date for stocked merchandise, or with in 15 days of merchandise arrival for PreSale or Special Order merchandise.

Proof of Purchase

For your protection, customers not taking immediate possession of their merchandise MUST have their receipt with them to pick up their merchandise, both at our stores and the warehouse. If the receipt is not present, you must know your salesorder number and have a photo ID. Photo ID’s must list the same person as named in the sale.

Release of Liability

We will assist in loading your merchandise into your vehicle, but are not responsible for securing it. During a pickup, if our staff determines that an item will not fit in your vehicle, or determines that it is not safe for transport, our staff may ask you to sign a Release of Liability form before letting the merchandise leave the premise.

Layaways

For your convenience, we offer a layaway plan. A non-refundable 25% initial deposit is placed, allowing you up to 30 days to pay off the remaining balance and then pick up the item or have it delivered. Our Layaway plan is available on all regular stocked and special purchase merchandise. Final Sale merchandise and select clearance merchandise is not eligible for Layaway. Storage Fees will be charged on all merchandise not paid in full and picked up within 30 days from the initiation of the sale.

Estimated Time of Arrival (ETA’s)

All times stated by our salespeople or printed on receipts are estimates, based on the most accurate information we have available at the time. elements will not be held liable for delays beyond our control, such as shipping or production delays and backorders. Please select your purchase carefully as refunds or cancellations of special order merchandise are not available unless the item is damaged upon receipt, or unless the manufacture cannot fulfill the order.

Special Order Merchandise

Many items at elements are available in alternate sizes or finishes by placing a Special Order. We also offer many coordinating pieces to our regularly stocked items thru Special Order. Our sales staff will be happy to assist you in your choices. When placing a Special Order, it is important to remember that the estimated lead time quoted to you is based on the information we have on hand at the time the order is placed and is subject to change. A non-refundable 25% deposit is required to place a Special Order. All arrived Special Order merchandise must be paid in full and picked up within 15 days of our notification to you that the merchandise has arrived, or Storage Fees will be charged.

Pre-sales

Periodically we have merchandise that is currently out of stock, but is on order from our vendors. This merchandise may be eligible to be pre-sold off of the incoming order. When placing a Pre-Sale, it is important to remember that the estimated lead time quoted to you is based on the information we have on hand at the time the order is placed and is subject to change. A 25% deposit is required to place a Pre-Sale order.

Pre-Sale merchandise must be paid in full and picked up within 15 days of our notification to you that the merchandise has arrived, or Storage Fees will be charged.

Price Matching

elements’ goal is to offer the best price available in the Mpls/St.Paul metro area. We will match the competition’s price on the identical item. Our store management will be happy to verify the competition’s information on vendor, size, finish, price and availability. If the item in question is listed with a site on the internet, our Corporate Office will verify the information for you. We reserve the right to decline price matching if the competition’s item is being sold ‘as is’, is not in stock, or is a clearance item at a drastic price reduction.

Price Changes

Although we make every effort to update our website and printed material, prices listed on our printed brochures and website, are subject to change without notice. Please contact one of stores to confirm pricing.

Storage Fees

Storage Fees will be charged on all Layaway merchandise not paid in full and picked up within 30 days from the initiation of the sale. Pre-Sale and Special Order merchandise that has arrived also needs to be picked up within 15 days of our notification to you, or Storage Fees will be charged. Storage Fees are charged at the rate of $25 per month, per item.

Payment Types accepted

We accept Visa, Mastercard and Discover cards, as well as checks (which are deposited electronically), cash and Travelers Checks. All forms of payment are subject to proper authorizations.

Gift Certificates

Gift Certificates can be purchased at elements for any amount. They have no expiration date and can be redeemed at any elements retail location.

Return and Cancellation Policy Basics

Proof of Purchase is required for all returns, a receipt must be presented or, if we are able to locate the sale in our computer, a picture ID must match the name on the sale in order to proceed with the return. No return is possible if we have no evidence of the sale.

Mattresses, Box Springs, and Bedding are not returnable due to health codes.

Stock Merchandise Returns and Cancellations

Returns are possible up to 15 days after sale initiation date or up to 15 days afer the customer has received the merchandise. The merchandise must be in perfect condition, we will not accept returns on used or damaged merchandise.

  • Merchandise in a factory-sealed box can be returned with no restocking fee
  • Merchandise that doesn't require assembly, such as a rug, art print, sofa, chairs/stools, and merchandise sold pre-assembled can be returned with no restocking fee.
  • Merchandise that has a manufacture defect can be returned with no restocking fee.
  • Merchandise that has been opened and/or unboxed (except lamps) can be returned with a 10% restocking fee.
  • Merchandise that has been assembled will be charged a 15% restocking fee.

Pre-Sale Returns and Cancellations

  • Merchandise can be cancelled prior to merchandise being received from the vendor with no penalty.
  • Merchandise received will have the same 15 day policy as above in "Stock Merchandise Returns and Cancellations".

Special Order Returns and Cancellations

  • Special Order merchandise that we are able to cancel from the Vendor is returnable for a full refund, but needs to be verified through our Corporate Office
  • Special Order merchandise that is delayed 3 to 4 weeks beyond the furthest estimated arrival time is returnable for a full refund.
  • Special Order merchandise that is normally "stocked" (not just a showroom sample) is returnable for a full refund.
  • All other Special Order merchandise that is cancelled or "returned" will require that we keep the 25% non-refundable deposit.

Layaway Returns and Cancellations

  • Layaways may be cancelled with in 3 days of the sale date with no penalty.
  • Layaways on stocked merchandise (excluding As Is Final Sale, Discontinued or One of a Kind merchandise) can be cancelled with a 10% restocking fee up to 15 days from sale initiation date.
  • No cancellations or refunds on layaways after 15 days of sale initiation date.
  • Once merchandise is paid in full and/or recieved by the customer no refund options apply.

Service Returns and Cancellations

  • Assembly and Deliveries that have been performed are not eligible for refunds and any restocking fees for the merchandise still apply.

REFUNDS WITH RECEIPT:

A receipt is required in order to give a customer a refund.

Originally paid by: AMOUNT DUE CUSTOMER CUSTOMER RECEIVES
     
CASH UNDER $50.00 Mailed check OR cash from drawer, if available
  OVER $50.00 Mailed check OR cash from drawer, if available
CHECK UNDER $50.00 Mailed check OR cash back, if the return date is at least 3 days after the sale date
  OVER $50.00 Mail check
CREDIT CARD ANY AMOUNT Credit to the SAME CARD ONLY
     

REFUNDS WITHOUT RECEIPT:

Refunds are not available without a receipt. At the discretion of store management, an exchange or store credit may be issued, if the return is within the stated 15 days.

In summary:

  • Returns may be possible within 15 days with receipt; restocking fees may apply.
  • A check will be sent for check or cash returns over $50, or if cash is not available.
  • Refund checks will be sent within approximately 2 weeks from the return date.
  • No refunds on delivery or assembly fees if the service has been performed.
  • Non-stocked Special Order merchandise is not returnable.
  • No refunds on Special Order or Layaway deposits.
  • Mattresses, box springs and bedding are not returnable due to Health Codes.

As Is Final Sale Merchandise

All merchandise sold from our Clearance Center in Roseville, our Odds & Ends Room in Richfield and any merchandise that has been discounted to the customer because of damage, is considered an As Is Final Sale and is not returnable.

 

 
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